Shipping policy
Thank You for Visiting and Shopping at JustMDF.
The following terms and conditions constitute our Shipping Policy.
- We understand that receiving your order on time for your event is essential. Please place your order within our free standard turnaround time. The total delivery time includes processing time + delivery time.
- Once you have placed an order, this cannot be cancelled once any material required for your order has been cut.
- The estimated date for delivery of the products is 5-7 working days. This date is an estimate only and we do not guarantee to deliver the products on that date.
- We require that all deliveries are signed for by a person at the delivery address. You agree that delivery takes place when the products are signed for at the delivery address and the signature of the person at the delivery address is conclusive evidence that the signed-for products have been delivered to you at that address.
- Your order may be delivered in multiple instalments.
- Each order receives a tracking number before leaving our facility. From the moment it leaves our facility until it arrives at your location, you will always know where your package is.
- Our Standard/Regular Delivery: 5-7 business days.
SHIPPING RATES & DELIVERY ESTIMATES
- Shipping charges for your order will be calculated and displayed at checkout.
- We are not responsible for items once they have been handed over to the courier. We do not cover any loss or damage caused by the courier company. Your tracking number is provided for this reason. If your items are lost in transit, you must file a formal claim with the courier company, which will be responsible for reimbursing any losses or damages.
- If you choose not to ship your items with tracking or a signed-for service and they become lost, you will not be reimbursed for the loss or damage. JustMDF does not cover the cost of postage or lost items. The courier company will be your main point of contact for any loss or damages that occur during shipping.
Shipment confirmation
You will receive a shipment confirmation email once your order has been booked in for shipment. Your tracking details should arrive that same day to the email provided on the order.
Customs, Duties and Taxes
JustMDF is not responsible for any customs duties, taxes, or additional fees applied to your order. Any charges imposed during or after shipping (such as tariffs or taxes) are the sole responsibility of the customer.
This document was last updated in February, 2025
